IT Field Technician

Driven Brands Holdings Inc. (NASDAQ: DRVN) (“Driven Brands”) headquartered in Charlotte, NC, is the parent company of some of North America’s leading automotive aftermarket brands including Take 5 Oil Change, Meineke Car Care Centers, Automotive Training Institute, Maaco, CARSTAR, ABRA, Uniban, Car Wash US, FIX Automotive, 1-800-Radiator & A/C, and PH Vitres d’Autos. Driven Brands has more than 4,300 centers across 15 countries, and combined, all businesses generate approximately $3.4 billion in system-wide sales and service over 50 million vehicles annually.

Driven Brands is the quintessential growth company, more than tripling its revenues, brands, employees, and profits over the past six years. The primary focuses of the company are growing its franchisee’s profitability, all brands’ unit count, and creating opportunities for its employees, franchisees, and investors. Our culture of meritocracy inspires high performance and innovation among our employees. We enable our employees and franchisees to go further, faster— generating growth for our franchisees' businesses and our employees' careers. For more information, visit drivenbrands.com.

Keen technical skills?  People person? Outgoing and positive attitude?  We are seeking an energetic, go-getter IT Field Technician to help us support our rapidly expanding car wash business!

IT Field Technicians are the first line of support for multiple field locations.  They will be responsible for installation, configuration, support, and proactive maintenance of systems hardware, software and networking infrastructure.  They build relationships, exhibit empathy, and provide a high-level of support to their sites, keep them running in top shape.

Responsibilities:

• Act as the first line of support on end-user requests for hardware and software, for all end-users in the USA
  • Configure and set up new installations of car wash Point of Sale (PoS) and Tunnel Control at locations in their region
  • Configure new computers, mobile phones, and other hardware for users
  • Configure VoIP desk and mobile phones
  • Install and diagnose Camera systems
  • Install and support Office 365, Remote access software, and various other applications
  • Networking cabling, switches, and Internet connections in the various offices and carwash outlets
• Proactively monitor and keep your region’s car washes operational, acting swiftly to bring a downed site back up
• Actively communicate with District Managers and site staff to ensure awareness of your support or maintenance activities
• Be an advocate for ICWG’s ticketing system, ensuring that all work that comes in has an associated ticket for tracking and communication purposes
• Implement IT infrastructure (software & hardware) projects
• Propose innovative ideas and solutions to ensure technology enables the business to work more efficiently, either from a cost or productivity perspective
• Ensure the IT employee & security policy is followed throughout the company, to ensure successful IT audit
• Ensure employees have the most appropriate technology to enable them to perform their function the most efficiently possible

• 1+ years installing, managing, and supporting Microsoft platforms and associated equipment while interacting with end-users on a daily basis
• Able to learn quickly and think critically to solve problems
• Ability to see the bigger picture whilst maintaining an attention to detail
• Responsive to internal customers and able to explain technology in simple terms
• Approachable, showing modesty and patience towards users and their problems
• Ability to integrate easily and work closely in a small team
• Strong ability to prioritize and multi-task in a fast-paced environment
• Willing to travel to washes across the United States to help with different regions
• Experience in phone communication systems, and mobile platforms
• Experience with Microsoft Office 365 to be able to answer common end-user questions and issues
• Knowledge and understanding of systems networking
• Experience of managing and monitoring backup systems and disaster recovery strategies
• Highly proactive, self-motivated, and takes initiative to improve everything they work on